Returns & Refunds

Last updated: 21 October 2026

Change of mind returns and exchanges

We want you to love your scrubs. If something isn't right, you can return or exchange it within 14 days of delivery, provided the items are:

  • unworn and unwashed
  • in original condition with all tags attached
  • returned in their original packaging where possible

Exchanges for a different size or colour are subject to stock availability. For change-of-mind returns, return postage is paid by the customer and original shipping charges are not refunded. Gift cards are not refundable.

Scrub sets

Sets are sold at a bundled price. You can exchange either piece of a set for a different size or colour. If you return only part of a set for a refund, the refund will be the set price less the full price of the item you keep.

Faulty or incorrect items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, damaged on arrival or not what you ordered, contact us and we will offer a repair, replacement or refund as appropriate, and cover the cost of return postage. This applies regardless of the 14-day change-of-mind window.

How to start a return

  1. Email info@threadicine.com.au with your order number, the item(s) you're returning and whether you'd like an exchange or refund.
  2. We'll confirm your return and reply with instructions.
  3. Send your items with a tracked service to: Threadicine Returns, 10 Maple Street, Echuca VIC 3564. Keep your receipt until the return is processed.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days; your bank may take a few extra days to process it. If you haven't received your refund within 10 business days of our confirmation, please contact us.

Contact

Threadicine · 10 Maple Street, Echuca VIC 3564 · info@threadicine.com.au · 0468 453 551 (Mon–Fri, 10am–5pm AEST)